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Hello Aged Care Partner

As an Aged Care Partner, Hello Home Doctor Service is dedicated to supporting Residential Aged Care Facilities, fostering a strong partnership with your Facility and regular GPs. Our commitment is to deliver ongoing and extended aged care support.

We encourage your Facility to make the most of the hello CAREConnect ACF Portal. This reliable communication tool enhances information exchange during shift changes and between teams.

If you require specific assistance in your state, our Aged Care Liaison team is ready to support your Facility’s needs. For more information, to arrange a presentation, or for any questions about the hello CAREConnect ACF Portal, please contact us at:

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ACF Online Meeting Request

Schedule your Online Appointment: Meeting Request - BOOK NOW

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ACF Portal Training Request

Schedule your Portal Training Session: RACF Portal Training - BOOK NOW

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ACF Support Line for General Enquiries

📞 07 3556 3967
📧 ACFSupport@hhds.com.au

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Our collective efforts are focused on fostering “Better Connection, Better Care”.

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LATEST UPDATE: Consultation Documentation Guidelines

Our Service has developed a set of RACF Documentation Guidelines. This valuable resource is designed to streamline the booking process, ensuring that all necessary documentation is correctly submitted with each booking. This initiative is aimed at reducing the need for follow-up calls, making our operations more efficient and user-friendly.

The RACF Documentation Guidelines can be found in the resources section of the ACF Portal once you log in.

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LATEST UPDATE: 2025 Study Tour and International Conference in India

Medical Practitioners, Aged Care Facility Managers, Practice Managers, and Health Professionals don't miss this opportunity to combine professional growth with culture exploration

Register Now: 2025 Study Tour - REGISTER NOW

Announcements

BETTER CONNECTION. BETTER CARE.

Our doctors are dedicated to delivering quality healthcare services tailored to meet the unique needs of residents. From treating common illnesses to providing specialised care and assessments, they ensure timely, professional support at every stage. Below is an outline of the range of services our doctors provide:

COMMON AILMENTS Such as, but not limited to, gastroenteritis, UTI’s, respiratory infections, flu, high temperatures, rashes, bed sores etc

MEDICATION CHART REVIEWS Update and administer medication, where required

WOUND CARE including simple sutures as long as the bleeding is controlled and suturable in the facility

PATHOLOGY RESULTS Result analysis and commence treatment as appropriate

ACUTE DETERIORATION Assessment and necessary treatment

WELFARE ASSESSMENT Residents welfare assessment and management of behavioural change at a particular point in time

FALLS ASSESSMENT Conduct an assessment in the event of a fall with no visible injuries

PALLIATIVE CARE Administering treatment plan and/or instructions from regular GP or end of life care

VERIFICATION OF DEATH Complete documentation to verify that death has occurred

CATHETERISATION Catheter insertion where equipment and preparation are available

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GREEN ROOM - Rural, Regional and Remote

FIND OUT MORE!

The RACF Green Room Initiative is designed to transform healthcare access for residents in rural, regional, and remote Residential Aged Care Facilities. This initiative aims to bridge the healthcare gap, reduce the strain on on-road doctors, and improve health outcomes for our elderly population.

Schedule your online appointment today to discover the support available for your area:

RACF Green Room - BOOK NOW

Announcements

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